If you are dissatisfied with a product or service that you purchased via Blissful Nights, you may qualify for a refund if you meet the following criteria:
- All refund requests must be received within 15 days of the original purchase date. Refunds on a product and/or service will only be issued once per product and/or service. All purchases will be refunded back to the original payment source, whether credit card, bank account, or PayPal account.
- Full refunds will be offered on sleep packages 48 hours prior to the initial consultation minus a $50 administration fee. Refunds requested within 48 hours of the consultation or after the consultation but before implementing sleep coaching will be administered minus the cost of the history assessment, creation of the sleep plan, and consultation time (valued at $250).
- Refund requests for Blissful Nights self-guided Video Membership Site must be requested within 15-days of the original purchase. Refunds requested after this date will not be processed or considered. You can cancel your subscription at any time. The cancellation will take effect the day after the last day of the current subscription period.
- Refund requests for unused email follow ups must be requested within the first TWO follow up email exchanges AND within 15 days of the original purchase date.
- For all consultation packages, cancellations, rescheduling appointments, or non-showing within 24 hours of the scheduled appointment time will result in having 15-minutes of time or one email deducted from your remaining allotted allowance to compensate for the Sleep Coach’s time as well as the time that could have been used by another family. This helps to ensure that all of our sleepy families get help in a timely manner.
- Unused consulting services will NOT be partially refunded, but consulting services where a sleep plan has not been created are valid for one year after purchase.
- Consulting services are nontransferable.
- Email packages may be paused once per package for a maximum of 3 weeks for cases of illness, travel, natural disasters, etc. Should your request to extend for a period of more than 3 weeks, your package will automatically be forfeit. If there are fewer than 3 weeks of the email package remaining, the package may not be paused for any circumstance.
To request a refund for any service, please email us at firstname.lastname@example.org. Refunds will be processed on a weekly basis, usually 7-10 days from the time we receive your request. If you have any questions about or policies, please contact us. We’d be happy to answer your questions!